Privacy Policy – How 2G Bat Game Protects Your Data

This Privacy Policy explains how 2G Bat Game collects, uses, stores and protects the personal information of players who register and use the platform. It applies to all activity on the 2G Bat Game website and mobile app, including account registration, deposits in PKR, gameplay, withdrawal requests, bonus claims and any communications with the support team.

By creating an account on 2G Bat Game, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle data, you should not register or continue using the platform.

We take privacy seriously. The platform is built for Pakistani players, and we understand that trust is something that has to be earned. Part of that trust is being upfront about what data we hold on you and exactly what we do with it. This policy is written to be clear and readable — not to bury important information in difficult language.

We collect personal data from you in a few different ways — directly when you register or interact with the platform, automatically when you use the site or app, and from third parties where necessary for payment processing or identity verification.

We do not collect sensitive personal data such as biometric information, religious beliefs or political opinions. We do not request or store your full payment card numbers — card transactions are handled by our payment processor and we only receive a confirmation reference.

Every piece of data we collect has a specific purpose. We do not use your data in ways that are unrelated to running your account or keeping the platform safe. The main uses are:

• Account management: Creating and maintaining your player account, processing login requests and managing account settings.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers, cards and mobile wallets.
• Identity verification (KYC): Confirming your age and identity as required before processing withdrawals or if unusual account activity is detected.
• Fraud and security: Detecting and preventing unauthorised access, bonus abuse, money laundering and other fraudulent activity.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying deposit limits or self-exclusions where requested or required.
• Customer support: Responding to your queries, resolving disputes and providing assistance via live chat or email.
• Platform improvement: Understanding how players use the site and app in aggregate — for example, which games are most popular during PSL season — so we can improve the experience.
• Promotions and bonuses: Ensuring eligibility for bonus offers and verifying wagering requirement completion.
• Legal compliance: Meeting any applicable anti-money laundering, counter-terrorism financing or data protection obligations.

We process your personal data on the following grounds:

• Contract performance: Processing your deposits, withdrawals and account details is necessary to fulfil the service you signed up for.
• Legal obligation: KYC verification and anti-fraud checks are required obligations that the platform must carry out.
• Legitimate interest: Security monitoring, fraud prevention and platform analytics are carried out in the legitimate interest of protecting the platform and its players.
• Consent: Where we send you promotional communications or use non-essential cookies, we rely on your consent, which you can withdraw at any time.

Where we rely on your consent to process data, withdrawing that consent does not affect the lawfulness of any processing already carried out prior to withdrawal.

2G Bat Game does not sell your personal data. We share it only where necessary with the following categories of third parties, and only to the extent required for the specific purpose:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer services and card processors receive transaction data to execute your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive your identity document and account details to complete age and identity checks.
• Game providers: The software studios whose games appear on 2G Bat Game may receive your player ID and session data to deliver gameplay and resolve disputes.
• Fraud prevention services: We use specialist tools to detect suspicious patterns; these services may process your technical and transaction data.
• Analytics providers: Anonymised or aggregated usage data may be shared with analytics tools to help us understand platform performance.

All third parties who process your data on our behalf are required to maintain appropriate technical and organisational security measures and are only permitted to use your data for the specific purpose for which it was shared.

2G Bat Game uses cookies and similar technologies to keep the platform running smoothly and to understand how it is being used. Cookies are small text files stored on your device when you visit the site or use the app.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — these handle things like keeping you logged in, remembering your language preference and maintaining session security. These cannot be disabled.
• Analytics cookies: Help us understand which pages and games are most visited, how long sessions typically last and where players encounter issues. This data is aggregated and does not identify you individually.
• Functional cookies: Remember your preferences such as display settings and notification choices so you do not have to set them again each visit.
• Marketing cookies: Used only with your consent to measure the effectiveness of promotions we run. You can opt out of these through your browser settings or account preferences.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform normally.

We keep your personal data for as long as your account is active and for a reasonable period after account closure to meet legal and operational obligations. Specific retention periods vary by data type:

• Account and KYC data: Retained for the duration of your account plus a minimum period after closure as required for compliance purposes.
• Transaction records: PKR deposit, withdrawal and gameplay records are retained for a minimum of five years to meet financial record-keeping obligations.
• Support communications: Chat and email records are retained for up to two years for quality assurance and dispute resolution purposes.
• Technical logs: IP addresses and login records are retained for up to twelve months for security purposes.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

Keeping your data secure is a core responsibility we take seriously. 2G Bat Game uses a combination of technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure.

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
• Stored data is encrypted at rest using industry-standard methods.
• Access to personal data within our systems is restricted on a need-to-know basis and protected by strong authentication controls.
• Regular security reviews and vulnerability assessments are carried out on the platform infrastructure.
• Payment transactions are handled by PCI-DSS compliant payment processors — we do not store full card details on our own systems.

No system is completely immune to risk. In the event of a security incident affecting your personal data, we will notify you and take immediate steps to contain and investigate the breach.

You have a number of rights regarding the personal data we hold about you. You can exercise any of these rights by contacting the support team. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.

Please note that some rights are subject to conditions and exceptions. For example, we may be unable to delete data that we are legally required to retain, such as financial transaction records. In these cases, we will explain the reason for any limitation on your request.

2G Bat Game is strictly an adults-only platform. You must be at least 18 years of age to register and play. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or are notified that an account has been registered by someone under 18, we will immediately close the account, void any balances, and delete all associated personal data as soon as reasonably practicable.

If you believe a minor has registered on the platform, please contact our support team immediately so we can investigate and act.

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements in our data practices. When we make significant changes, we will notify registered players by email or through an in-platform notification.

The current version of this policy is always available on this page. The "Last updated" date at the top of the page tells you when the most recent revision was made. Continued use of 2G Bat Game after any changes are published means you accept the updated policy.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please reach out to the 2G Bat Game support team. You can contact us through the live chat feature in the platform or the mobile app, or by emailing the address shown in the footer of this page.

For questions specifically about your account data or a data rights request, please include your registered email address and a brief description of your request so we can route it to the right team without delay.

For details on bonus terms, account rules and responsible gaming tools, visit the Terms and Conditions and Responsible Gaming pages.